Finance reports 90.3% GRR. Customer Success reports 92.4%. The same Q2 renewable cohort contains 60 accounts. Before this metric influences pay, which number can the business defend?
Explore the work this case will ask you to do
Investigate Support-definition ambiguity, product-migration treatment and a parent-account mapping defect. Separate a source-data correction from a business-definition decision.
Produce: a Decision Pack with the recommendation, reconciliation, definition register, impact and implementation implications.
GRR 01 is a separate planned experience; the accelerator assignment remains free Case 1.